Turning frowns upside down, at scale.
I help SaaS products keep their users genuinely happy. Growth and influencer marketing at Adalo today, 500+ product walkthroughs and a 25% ticket reduction along the way.
"Gabrial saved my sanity on many occasions. Pulling this off feels like a technology miracle."
Adalo2025 to now
quso.ai2023 to 2025
vidyo.ai2023Adalo Wall of Love
A community showcase I developed and published on the main Adalo site, where makers share their success stories.
VisitAdalo Publishing Studio launch
Teaser and main announcement video, produced end to end.
Teaser Main videoClueso x vidyo.ai
A featured customer story on support-driven documentation and its impact on product adoption.
Read Side projectAutoPilot Lab
A free learning resource for car mechanics, built after going for mechanic training myself. 11 modules, 70+ diagrams.
VisitTurnstile
Generates help documentation from YouTube URLs and forum posts for the support team.
Product tutorials
Walkthrough series for onboarding, feature deep-dives, and showcase apps.
WatchHelp center articles
Component guides and security how-tos for the Adalo knowledge base.
QR generator Charts 2FAXolvit spotlight
Community spotlight on a maker connecting university students with companies.
Read Creative30-day design challenge
A month of daily cover designs, documented on Instagram.
ViewSocial & influencer marketing
Running Adalo's channels and creator partnerships end to end.
🏆 Dundie: Employee of the Month, Growth Dept
Community management
Discord moderation and community programs for three SaaS products.
🏆 Dundie: Best Community Wrangler
Support engineering
API debugging, reduced test cases, and platforms that stay up.
🏆 Dundie: Cool Under Fire
Content & video
Help docs, tutorials, and launch videos people actually finish.
🏆 Dundie: Fine Work on Those Docs
- Running social media and influencer marketing across Adalo's channels
- Published the Wall of Love and produced the Publishing Studio launch videos
- Debugged complex issues and built reduced test case apps for makers
- Built internal automation to streamline help documentation
- Monitored live systems and troubleshot proactively
- 100+ user interviews and walkthroughs for 500+ users, lifting retention
- Built an AI chatbot that reduced Zendesk tickets by 25%
- Introduced a day and night shift system, improving first response time
- Built scalable APIs and assisted with database design
- Trained a network intrusion detection system under an AI/ML professor
I typed this myself, no LLM involved. I'm a sucker for understanding customer journeys. Sometimes a complaint is a product signal worth chasing. Other times the right answer is a straight, kind no with expectations that actually hold, and I've learned the difference matters.
Educated at NIIT University, BK Bajoria, and St Edmunds. Off the clock: football, spoiling my dog, cafe gigs, seeking discomfort, and fixing cars.
Dunder Mifflin, this is Gabrial.
Got something in mind? I'd genuinely love to hear from you.